Customer Delivery Lead, Driving Seamless Journeys
Listed on 2026-10-21
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Customer Service/HelpDesk
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Transportation
British Airways is seeking a Customer Delivery Lead on a 12-month fixed-term contract to join the Customer Transformation team. You will bring together diverse teams across the organisation, partners and external collaborators to deliver a seamless and valuable customer experience.
You will shape the customer roadmap, influence senior stakeholders and champion continuous improvement across end-to-end journeys.
We have an opening for a Customer Delivery Lead, Driving Seamless Journeys in Greater London, England, United Kingdom within Management & Operations.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Delivery Lead, Driving Seamless Journeys role in the description above.
We appreciate your interest in this position.
Join British Airways and contribute to our ongoing work.
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