Guest Experience Host

Extraordinary People. Extraordinary Opportunities.

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• Location Cambridge Theatre, WC2H 9HU
  ,United Kingdom
• Employee Type Employee - Full Time

The school bell is ringing at Crunchem Hall… and it’s time to get back into the classroom! We are looking for proactive and engaging Guest Experience Hosts to join our team at Cambridge Theatre for the award winning Royal Shakespeare Company production of ‘Matilda – The Musical’.

The Guest Experience team are very much the front facing image of the company and so play a key role ensuring that our company values are delivered to all guests, from families to school groups, helping to ensure that everyone has the best possible experience during their time with us, whilst also ensuring that they are welcomed into a safe and secure environment.

You will be dealing with a wide range of customer queries, and in many instances, you are the first person our guests will encounter during their visit and will be expected to deliver an exemplary level of customer service at all times.

• Be a key player in our exciting and diverse team of individuals to help stage the extraordinary.
• Maintain open communication with the management team regarding operational procedures.
• Uphold our Customer Charter by putting the guest experience at the forefront of everything you do.
• Welcome our guests into our art deco historic theatre in an energetic and proactive manner.
• Ensure our guests are free to relish and enjoy the spectacle on stage in a safe and secure environment by following our strict security and health & safety procedures.
• Provide an open and approachable platform for all manner of customer queries at all times.
• Drive Bar and Retail sales both inside the auditorium and behind any one of our bars or fixed positions.
• Support the supervisor in maintaining a smooth operation in your designated area of the building.
• Increasing your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service.

• Previous customer facing experience.
• Previous experience of working behind a bar would be helpful, but not essential.
• Passion for exemplary levels of customer service.
• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner.
• A calm and efficient approach when presented with fast evolving incidents.
• A team player who is comfortable working as part of a family of individuals.
• A “can do” attitude with the ability to adapt to the fast pace of live theatre.
• A self-motivating, conscientious approach; with an eye for detail.
• Striving for excellence in every detail of the job.
• Take pride in LW Theatres dress code.

We are currently hiring applicants who can work all 8 shows. Our show schedule is evening performances on Tuesday, Wednesday, Thursday, Friday, and Saturday with matinees on Wednesday, Saturday and Sunday.

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves ardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

This role may close early if a sufficient number of applications are received.