Reservations Agent

Reservations Agent
Our client is a bespoke accommodation service specialising in sourcing hotels, serviced apartments, and private housing to individuals and groups and mainly production crews. They are seeking a Reservations Agent to join their team. This role is Monday-Friday with a salary of up to £32,000.

Reservations Agent Responsibilities:

Research and source suitable accommodation options based on client requirements

Communicate with hotels and accommodation providers to gather rates, availability, and amenities

Compile and present accurate accommodation proposals to clients

Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations

Oversee group accommodation bookings, including rooming lists and rate negotiations

Maintain and update the company’s master database with search results and booking details

Act as a key contact for clients, managing expectations and resolving any in-house guest issues

Reservations Agent skills required:

Strong communication skills with a professional and confident telephone manner

Background ideally in hotels or serviced apartments

Ability to negotiate rates and manage bookings from start to finish

Skilled in multitasking and handling multiple projects with accuracy

Proficient in PC systems, including Microsoft Word, PowerPoint, and Mac Mail

Knowledge of Excel is essential

Additional information:

A dynamic and vibrant work environment

Opportunities for career growth and internal training

A supportive team culture with like-minded professionals

Hours:

Monday – Friday on a rotating schedule between 9:00 AM – 6:30 PM