Customer Success Associate

Type:
Full-Time, In-Person We're building the Cursor for ad management. AdManage.ai helps companies launch ads 10x faster on Meta & Tik Tok. Created by top performance marketers who've managed over $50M+ in ad spend, our mission is to level the playing field by giving every business access to enterprise-grade ad automation tools. Our platform launches 900,000+ ads per month, saving advertisers hours with bulk ad creation, creative mining, and AI-powered campaign tools.

We're profitable, fast-moving, and backed by experience — not just ideas.

Our users are ambitious brands and agencies who rely on us not just for software, but for expertise that helps them scale profitably. That's where you come in. We're looking for a Junior Customer Success Manager with a media buying background who can bridge the gap between software and performance marketing. You'll ensure our customers get real outcomes with AdManage.ai — not just features.

You'll be supported by a strong CS team and learn fast.

• Support onboarding: help guide new customers from setup to first wins alongside senior team members.
• Be a go-to resource: use your media buying knowledge to answer questions on campaign structure, creative testing, and platform features.
• Drive adoption: help customers unlock the full value of features like bulk ad launching, creative mining, and performance dashboards.
• Build relationships: be a reliable, friendly point of contact for brands, agencies, and growth teams.
• Close the feedback loop: surface customer pain points to our product and engineering teams. We ship continuously — your insights will hit production fast.
• Help reduce churn: flag at-risk accounts early and work with the team to find solutions.

• At least 6 months of experience in a customer-facing role (CSM, account management, support, or similar in a SaaS company).
• Strong communication skills — you're confident on Google Meet, email, and Slack.
• Comfortable using AI tools in your day-to-day workflow, including Claude Code for automating repetitive tasks, drafting customer communications, or building lightweight internal tools.
• Startup mentality: eager to learn, comfortable with ambiguity, and happy to wear multiple hats.
• Curiosity, empathy, and a bias for action are non-negotiable.

• Familiarity with Meta Ads Manager or Tik Tok Ads at a campaign level
• Any exposure to SaaS tools or ad tech platforms
• Experience using Claude Code or similar agentic AI tools to automate workflows
• Prior internship or junior role at a startup or agency
• Some hands-on experience with paid social (Meta, Tik Tok) — whether through internships, agency work, freelance, or running your own campaigns.

• Thirdspace Gym Membership included.
• Join an amazing Customer Success team and grow fast.
• Direct impact: your feedback shapes our product roadmap from day one.
• Work alongside founders who've scaled brands like ZOE, Photoroom, and Nextdoor.