Head Concierge

Salary: £30,000 per annum | 4 on, 4 off | 7am-7pm

We are recruiting an experienced Head Concierge to lead the front-of-house operation at a prestigious residential development in London SE10.

This is an excellent opportunity for a confident, professional and service-driven individual who takes pride in delivering an exceptional resident experience, leading by example and maintaining the highest standards of customer service.

As Head Concierge, you will oversee the day-to-day concierge operation, ensuring a welcoming, efficient and professional service for residents, visitors and contractors. You will take ownership of front-of-house standards, support the smooth running of the development and help create a positive, well-managed residential environment.

• Lead and oversee the day‑to‑day concierge and front‑of‑house operation.
• Deliver an exceptional, personalised service to residents and visitors.
• Act as the main point of contact for resident enquiries, requests and complaints, ensuring these are handled professionally and efficiently.
• Maintain high standards of presentation, professionalism and customer service at all times.
• Supervise and support the concierge team, ensuring duties are completed effectively and consistently.
• Manage visitor access, contractor arrivals, deliveries and general building enquiries.
• Liaise with property management, contractors and other relevant parties to resolve issues promptly.
• Ensure building procedures, security protocols and access control processes are followed.
• Maintain accurate records, handover notes and incident reports.
• Proactively identify opportunities to improve the resident experience and overall service delivery.

• Previous experience in a concierge, Head Concierge or similar front‑of‑house leadership role.
• A strong understanding of luxury residential concierge services.
• Excellent communication, interpersonal and organisational skills.
• A professional, approachable and confident manner.
• The ability to lead by example and motivate a team.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Excellent attention to detail and a proactive approach to service delivery.
• A genuine passion for providing outstanding customer service.

• Shift pattern: 4 days on, 4 days off
• Hours: 7am-7pm
• Salary: £30,000 per annum