Client Services Manager
Job in
London, Greater London, W1B, England, UK
Listed on 2026-11-01
Listing for:
Tapaygo
Full Time
position Listed on 2026-11-01
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Tapaygo is looking for a highly motivated and experienced individual with technical, operational client and account management expertise.
This role is designed to plan and deliver a world-class customer experience for our partners and their event attendees. You will need to drive the operational deployment of our installations. Our clients may include a partner whose attendees use a mobile pay solution through an entire sports season, or a RFID cashless payment solution for a one-off weekend festival.
Key Responsibilities- Manage the planning, design and execution of the operational rollout of our solution
- Evaluate and analyse customer needs to map out a customer journey
- Manage and build relationships with third-party vendors
- Lead with the onsite or remote testing of our solutions
- Occasionally attend site visits and client deployments
- Provide support and training for clients, third-party vendors and staff
- Provide on-going support for permanent installations and license partners
- Work closely with our project management team throughout the duration of our deployment to ensure we achieve and meet the requirements of our clients
- Collate and feedback any possible technical improvements which could be made to Tapaygo's product team
- Improve and document processes to aid client onboarding
- Ensure events are delivered on time and to the best in class quality, whilst ensuring client satisfaction
- 2+ years of experience working in a similar client-facing role in events, POS systems, RFID and/ or ticketing
- Strong people skills - interpersonal skills; emotional intelligence to work with a diverse group of colleagues; collaborative style; commitment to teamwork and development of good working relationships with employees and customers
- Excellent and senior-level communication skills on a variety of platforms including phone and email
- Expert trouble-shooter and problem solver
- Fluent in English - additional languages are advantageous but not essential
- Capable of quickly absorbing new technologies
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