Housing Officer, Customer Service​/HelpDesk

Hours per week: 36 per week

Closing date:
Sunday, 8th November 2026 at 23:59

Expected interview date: W/c 23rd November 2026

If you are intending on going for a secondment opportunity, please insure you have notified your line manager/head of service to seek approval

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Contract terms

Starting salary: PO1 (£41,511 – £43,449)

Work location:
Alexandra house, 10 Station Road, Wood Green, London, N22 7TR

Hours per week: 36 per week

Contract type:
Permanent

Closing date:
Sunday, 8th November 2026 at 23:59

Expected interview date: W/c 23rd November 2026

If you are intending on going for a secondment opportunity, please insure you have notified your line manager/head of service to seek approval

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values:
Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service to residents across a dedicated patch of approximately 550 properties. Acting as the primary point of contact for tenants, you will manage a wide range of tenancy-related matters, from routine enquiries and changes to household circumstances through to more complex issues such as anti-social behaviour, tenancy breaches, and safeguarding concerns.

A key part of the role is maintaining a strong presence within our communities. You will regularly visit estates, build positive relationships with residents, and work proactively to ensure neighbourhoods remain safe, sustainable, and welcoming places to live. Working collaboratively with colleagues, contractors, and partner agencies, you will coordinate effective solutions where issues span multiple services.

You will take ownership of tenancy management performance within your patch, ensuring cases are managed efficiently, residents receive excellent service, and key performance targets are achieved. Through a proactive, visible and resident-focused approach, you will play a vital role in helping us deliver an outstanding housing management service.

The Tenancy Management Team is based at Alexandra House and is made up of dedicated Housing Officers, apprentices, and support staff who are committed to delivering excellent services to residents. Working together in a supportive and collaborative environment, the team plays a key role in helping residents sustain their tenancies, resolve issues, and create thriving communities.

Passionate about making a difference, the team is focused on providing a responsive, resident-centred service and continually improving outcomes for the communities we serve.

You will be a…