Customer Support Lead - Data-Driven Ops Pet Insurance
Listed on 2026-11-01
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Customer Service/HelpDesk
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Insurance
Napo Pet Insurance in London is seeking an experienced Customer Support Lead to scale our support function. You will balance hands-on customer queries across chat, email and phone with strategic leadership to improve processes and metrics.
You’ll own KPI models, drive retention strategies, and integrate AI tools to boost efficiency while preserving a high-touch service. Join a fast-paced startup where impact is visible within weeks.
This posting is for the Customer Support Lead
- Data-Driven Ops for Pet Insurance role at Napo Pet Insurance, based in Greater London, England, United Kingdom.
We are seeking a motivated Customer Support Lead
- Data-Driven Ops for Pet Insurance to join Napo Pet Insurance in Greater London, England, United Kingdom.
Consider building your career as a Customer Support Lead
- Data-Driven Ops for Pet Insurance at Napo Pet Insurance.
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