Customer Support & Ops Lead — Hybrid + Stock
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Napo Limited is seeking an experienced Customer Support Lead to scale our fast-growing pet-insurance operation. You will drive frontline support, own KPI models, and reduce churn through process improvements, balancing hands-on work with strategic leadership.
In a fast-paced startup environment, you will build teams, optimise workflows, and ensure compliance while delivering empathetic service across chat, email and phone.
Are you ready to take on the Customer Support & Ops Lead — Hybrid + Stock Options role at Napo Limited?
Join us at Napo Limited as our next Customer Support & Ops Lead — Hybrid + Stock Options in Greater London, England, United Kingdom.
We are currently recruiting a Customer Support & Ops Lead — Hybrid + Stock Options for our team in Greater London, England, United Kingdom.
This is a great opening to take on the Customer Support & Ops Lead — Hybrid + Stock Options role at Napo Limited.
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