Customer Service Specialist

Hybrid (London - 3 days a week) | Permanent | Full-Time

We're partnering with a well-established international consumer goods business to recruit an experienced Customer Service Specialist to support their growing B2B operations.

This is an exciting opportunity to join a fast-paced business where you'll work closely with customers, sales teams, warehouses and logistics partners to ensure exceptional customer service and efficient order management.

As a Customer Service Specialist, you'll manage the full customer order lifecycle, acting as the key point of contact for retail customers while supporting internal sales and supply chain teams. You'll ensure orders are processed accurately, deliveries are on time, and customer relationships remain strong.

• Manage customer orders from entry through to invoicing using an ERP system
• Respond to customer enquiries via email and telephone
• Provide stock availability, pricing and delivery updates
• Support retail customers and sales teams with account queries
• Process B2B portal and manual orders accurately
• Maintain customer records and order data
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Monitor order status and resolve any issues preventing release
• Produce shipping documentation and returns paperwork
• Investigate and resolve customer complaints and delivery issues
• Analyse customer performance data and provide reports to internal stakeholders
• Support forecasting and order planning activities
• Work collaboratively with Sales, Supply Chain and Operations teams to maximise customer satisfaction

• 2+ years' experience in a B2B Customer Service role
• Experience with in FMCG, Consumer Goods, Retail or Distribution is highly desirable
• Strong order management and logistics knowledge
• Experience using ERP systems (Oracle experience is advantageous)
• Excellent communication and organisational skills
• Customer-focused with strong problem-solving ability
• Able to prioritise workload in a fast-paced environment
• Fluent English (spoken and written)
• French language skills would be an advantage

• Collaborative international environment

If you're passionate about delivering outstanding customer service and enjoy working across Sales, Operations and Supply Chain, we'd love to hear from you.