Customer Success Manager- Saas B2B

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We are looking for a tech-savvy, self-driven, ambitious talent who is responsible for building and maintaining relationships with our Enterprise customers, ensuring that they use our product successfully from the very start and can go live as quickly as possible.

This exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues.

You are also responsible for upselling and cross-selling our products and services, generating referrals and owning the customer throughout the renewal process.

This role is based at our new and beautiful designed UK office in London City- hybrid work is a given.

• Build and maintain relationships with customers
• Provide training and support on our products and services
• Identify and address potential issues
• Upsell and cross-sell our products and services
• Generate referrals
• Stay up-to-date on industry trends, best practices and all the latest Nimbus features
• Participate in product development and roadmap discussions
• Work with other departments to ensure that customer needs are met
• Act as the customers‘ single point of contact for any questions towards Luware
• Take on the role of Escalation Manager for customers and ensure swift resolution
• Work with customers through their renewal to keep churn low

• Tech-savvy personality who is excited by new technology
• 1- 2 years of experience in IT/ SaaS Customer Success- is mandatory
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Very nice to have (but not must) is MS-Teams fundamentals
• Business fluent English and fluency in either German or/and French- is mandatory
• Passion for training and providing customer resolutions
• Self-driven, ambitious person who takes responsibility
• Drive continuous improvement within the company

• The opportunity to work closely with top-level leadership in a high-impact role
• A fast-paced, international, and collaborative work environment
• A challenging and diverse role with high autonomy
• A motivating and supportive team culture where your ideas matter
• Excellent opportunities for personal and professional growth
• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

Join a collegial, international environment where a fresh, dynamic, and open culture awaits you.

Let yourself be inspired by the unique Luware spirit!

We can't wait to get to know you!