Customer Experience & Service Lead
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Scrumbles in the United Kingdom is seeking a commercially astute Customer Service Manager to lead the team and own the CRM. You will coach agents, manage workloads, and ensure service KPIs are met while providing cover during busy periods.
You will also develop tagging guidelines, macros, and help centre content, and translate customer feedback into clear business insights to drive improvements across product and communications.
We have an opening for a Customer Experience & Service Lead in Greater London, England, United Kingdom within Management & Operations, Sales.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Greater London, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 45.000 - 65.000.
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