Customer Success Pro; Hybrid Resolution & Payments
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep
Story Terrace is seeking a hands‑on customer service professional to resolve complaints and support day‑to‑day operations. You will join the Customer & Editorial Operations team, ensuring empathetic, clear communication while managing inquiries and escalating where needed.
Experience in handling complaints, familiarity with money conversations, and comfort with AI tools like Claude will help you thrive in our hybrid London environment.
This posting is for the Customer Success Pro (Hybrid) – Resolution & Payments role at Story Terrace, based in Greater London, England, United Kingdom.
The position is based in Greater London, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 24.000 - 30.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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