Operations Assistant

Pay: £12.71 per hour

We are looking for a part-time Operations and Customer Service Assistant to support our patient-facing company operations. The Operations and Customer Service Assistant will join the operations team with primary responsibilities being providing assistance to patients and preparing orders of our innovative medical device direct-to-patients.

The position will initially begin at 2 days per week, with the potential for additional hours as business needs evolve.

• Customer support:
  Provide support for patients via email and phone calls by providing information, resolving issues and where relevant, liaising with the technical/engineering team.
• Pick-and-pack fulfilment:
  Follow established procedures to efficiently and accurately prepare patient diagnosis kits for shipment. Undertake these tasks with a high attention to detail to avoid errors.
• Client support:
  Communicate with healthcare professionals who use our system and support their questions and requests. Escalate and document issues that require the attention of senior team members.
• Processes, procedures and policies:
  Support other business operational procedures according to organisational objectives where needed, including inventory organisation.

• Customer service experience:
  Have prior experience communicating with patients or customers across mediums.
• Keen attention to detail:
  Ability to quickly pick up processes, whilst being meticulous and precise. Especially with the manual processes involved in the role.
• Tech Literate: A good grasp of basic technology, allowing you to navigate the systems and software we use, including our custom web platform, customer service portal, fulfilment system and basic functions of Google sheets/Excel.
• Independent working style:
  Ability to work hard and stay focused by managing your own time well.

• Chance to work at an exciting, growing company:
  We provide a fun and entrepreneurial work environment within an exciting high-growth business.
• Helping people:
  You will use your skills to make a real difference to the lives of millions of people all over the country (and the world).
• Great team:
  You will be joining an experienced, friendly and extremely talented team.
• Benefits:
  We offer flexible hours, free eye tests, holiday purchasing scheme,weekly office breakfasts, social events… and other perks we continue adding as the company grows.

Acurable is a small but fast-growing company with big ambitions. We create accurate and user-friendly wearable medical devices intended to be used by patients at home to diagnose obstructive sleep Apnea.

Experience: Required
Languages: English – Advanced
Employment: Part-time
Schedule: 9am - 6pm 2 days per week (days tbc)
Salary: £12.71 hourly