Customer Success Manager

Location: Greater London

Customer Success Manager This site uses cookies. By continuing to use this site, closing this banner, or clicking  I Agree , you agree to the use of cookies. Read our website privacy and cookies policy for more information.### Customer Success Manager Apply:
Remote (UK
- Busuu):
Remote (Spain
- Busuu):
London
- Busuu:
Madrid
- Busuu:
Full time:
Posted Today:
R5438
**** Job Description
**** Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.  Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.  

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.  
** What does a Customer Success Manager do at Busuu?
** As a SME Customer Success Manager at Busuu, you will be responsible for ensuring the long-term success and satisfaction of our small and medium enterprise clients and resellers.  You’ll manage a shared portfolio of accounts spending under €20,000 annually, while also owning a dedicated set of target accounts for deeper engagement and growth. In addition, you’ll take ownership of our reseller relationships, ensuring they are enabled, supported, and driving value for their end customers.  

Clients who effectively use Busuu see better business outcomes - your role will be to help them realise that value. This involves understanding their business objectives, proactively driving product adoption, and aligning engagement strategies to improve retention, satisfaction, and expansion. Your performance will be measured primarily on renewals, growth within accounts, and reseller performance.  You will collaborate closely with the Sales and Product teams to represent the voice of your clients internally.

** What will you do at Busuu?
*** Manage a shared portfolio of clients spending under €20k annually, ensuring they achieve strong adoption and engagement KPIs.
* Own a set of strategic target accounts, driving high-touch success planning and retention strategies.
* Develop and implement scalable customer engagement strategies for your shared portfolio, ensuring proactive value delivery across the segment.
* Work cross-functionally with sales, support, and product teams to ensure a seamless customer experience and surface feedback that informs product development.
* Drive account growth by identifying upsell opportunities and supporting expansion conversations.
* Develop customer success assets, such as success plans, guides, and FAQs, particularly tailored to resellers and low-touch accounts.
* Host 1-to-many events.
* Promote customer advocacy through case studies, referrals, and testimonials  
** Essential Skills & Experience
*** Minimum 1+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or technology environment.
* Fluent in English and other European languages are a plus.
* Comfortable managing both high-touch and low-touch engagement models.
* Strong commercial mindset with experience in driving renewals and identifying growth opportunities.
* Excellent communication and relationship-building skills across a variety of client personas.
* Ability to work with and interpret client data, presenting insights and actions clearly.
* Experience using CRM systems such as Salesforce, Hub Spot, or similar tools.  
** Bonus Skills & Experience
*** Previous experience in the education technology or language learning sectors
* Experience…