Hybrid Complaints Team Leader – Service Recovery
Listed on 2026-11-02
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Customer Service/HelpDesk
Notting Hill Genesis is seeking a Complaints Team Manager to lead a team of Triage and Service Recovery Officers, Complaints Investigators, or Reviewers. You’ll drive fair, empathetic responses and ensure compliance with the Housing Ombudsman Code and NHG policies.
Hybrid working applies with at least two days in the office. You’ll coach staff, manage caseloads to regulatory timelines, and escalate complex cases while collaborating with operations for swift resolutions.
This position is for the Hybrid Complaints Team Leader – Service Recovery role at Notting Hill Genesis Group.
We are seeking a motivated Hybrid Complaints Team Leader – Service Recovery to join Notting Hill Genesis Group in Greater London, England, United Kingdom.
Consider building your career as a Hybrid Complaints Team Leader – Service Recovery at Notting Hill Genesis Group.
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