Senior Complaints Resolution Lead; Housing
Listed on 2026-11-02
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Location: Greater London
Notting Hill Genesis is seeking a Complaints Dispute Resolution Lead to resolve complex, escalated complaints and oversee Stage 2 responses. You will work across NHG teams to ensure timely, fair resolutions while supporting managers and senior leaders in handling sensitive cases.
You will manage communications with the Housing Ombudsman, help maintain compliance with the Complaint Handling Code, and contribute to learning from incidents to improve resident experience.
We are seeking a motivated Senior Complaints Resolution Lead (Housing) to join Notting Hill Genesis in Greater London, England, United Kingdom.
This is a great opportunity to take on the Senior Complaints Resolution Lead (Housing) role at Notting Hill Genesis.
As a Senior Complaints Resolution Lead (Housing), you will play an important part at Notting Hill Genesis in Greater London, England, United Kingdom.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).