Service Charge Advisor
Job in
Greater London, London, Greater London, W1B, England, UK
Listing for:
Consult
Full Time
position
Listed on 2026-11-14
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Hyperion Partners is recruiting an experienced Service Charge Advisor to join a social housing organisation on an interim basis.
Key Responsibilities- Manage and resolve service charge and rent enquiries.
- Investigate discrepancies and explain charges to customers.
- Work closely with Finance, Housing and Complaints teams.
- Monitor outstanding queries and prevent unnecessary escalations.
- Support annual rent and service charge notifications.
- Identify recurring issues and recommend improvements.
- Experience in service charges, rent or housing finance.
- Strong customer service and query resolution skills.
- Experience with in social housing is desirable.
- Excellent communication and attention to detail.
- Ability to manage workloads and take ownership of issues.
This is a fantastic opportunity for someone who enjoys problem-solving, working with financial information and delivering excellent customer service
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