Dental Call Centre Manager

About The Role

Our brand-new Care Centre has now launched and we are seeking a Call Centre Manager! This is a fab new opportunity for a Regional Manager or Practice Manager to continue building a new department, make data‑lead strategic decisions and lead our care centre team. This is a pivotal role within Colosseum Dental, and we need someone passionate about dentistry, data, AI systems and sales, as well as delivering exceptional patient care, driving commercial success, and building a high‑performing, positive culture.

This role blends data‑lead decision making, operational excellence, visionary leadership, and commercial acumen. You will also manage 4 × regional Team Leaders. The role is a flexible hybrid, with days worked at home and travel to regional dental clinics. Our Care Centre will be open 7‑days per week and will require flexible working across 08:00–20:00, Monday to Sunday.

• Your birthday off!
• UK Healthcare cash plan scheme claim for various healthcare costs up to an annual limit
• The ability to buy holiday once a year
• Blue light discount card
• Continuous professional development
• Free NHS dentistry – up to band 3
• Annual conference
• Colosseum Care Day – extra day off to use for a significant event or just a self‑care day!
• Cycle to work scheme
• Discounted gym membership
• Holidays increased the longer you stay with us
• Additional holiday incentives
• Plus, many more!

• A dental background
• Are data driven
• Experience with systems and the ability to leverage data and insights to boost results
• Sales experience and proven success in driving revenue growth and business performance
• Experience in coaching, training, and onboarding dynamic teams
• A background in team leadership and operational management
• Call centre managerial experience

Colosseum Dental Ltd is a market‑leading dental company, with over 70 dental practices across the UK and, combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan‑European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work, and ranks in the UK's Best Workplaces for Women, Development and Wellbeing.

No other dental group in the UK can say the same!