Dental Patient Concierge​/Treatment Coordinator

Mint Dental Clinic is an established private dental practice in central London, offering complete dental care through a multidisciplinary team and visiting specialists.

Our vision is to create beautiful, healthy smiles by helping patients make the best decisions for themselves — through clarity, trust, and exceptional communication.

We are now hiring a Patient Concierge/Dental Treatment Coordinator whose primary strength is converting inbound enquiries into booked consultations and high-value treatment plans.

This Role Is For You If:

• You are excellent on the phone and understand how tone, structure, and listening impact conversion
• You enjoy guiding patients through decisions — not “selling”, but helping them move forward confidently
• You are organised, proactive, and relentless with follow-up
• You like clear KPIs, ownership, and measurable results
• You want a role where performance is recognised and rewarded

You will own the journey from first enquiry → booked consultation → treatment acceptance.

• Handle inbound calls and enquiries promptly and professionally
• Deliver high-quality, structured conversations that build trust
• Understand patient motivations, concerns, and goals
• Ensure every interaction reflects the Mint Dental Clinic standard
• Manage all inbound enquiries across phone, email, and online channels
• Proactively follow up with unbooked or undecided patients
• Ensure no enquiry is lost or ignored
• Maintain accurate records and follow-up timelines
• Guide patients through consultations and proposed treatments
• Support acceptance of higher-value treatments (cosmetic, restorative, implant-led)
• Coordinate diaries while protecting clinical time and quality
• Act as a trusted point of contact between patients and clinicians
• Track and report on:
• Inbound enquiry volume
• Booking conversion rates
• Follow-up success
• Take ownership of results and continuously improve performance
• Salary (dependent on experience)
• Performance related bonuses linked to:
• Booked consultations
• Conversion rates
• Treatment acceptance
• Clear targets, transparent tracking, and regular reviews

This role is ideal for someone who wants control over their earnings through strong performance.

• Essential Experience as a Treatment Coordinator, Patient Advisor, Admissions Manager, or similar role
• Exceptional phone communication skills
• Confidence discussing treatment options, fees, and next steps
• Strong organisation and follow-up discipline
• Comfort working with KPIs and targets
• Background in private dentistry, private healthcare, or aesthetics
• Familiarity with dental software / CRM systems

• Not suitable if you dislike targets or follow-up

• Established, growing private practice in central London
• Specialist-led, quality-focused environment
• Clear expectations and accountability
• Opportunity to develop into a senior patient growth role
• Performance rewarded with commission

If you’re confident on the phone, care deeply about patient experience, and enjoy turning enquiries into real treatment journeys, we’d love to hear from you.