Dental Front of House Receptionist​/Patient Coordinator

Mint Dental Clinic – Elephant & Castle, London

Full-time | Competitive salary depending on experience

More than just reception

Mint Dental Clinic – Elephant & Castle, London

Full-time | Competitive salary depending on experience

More than just reception

We are looking for an exceptional Front of House Receptionist / Patient Coordinator to become one of the first and last people our patients interact with at Mint Dental Clinic.

This is not simply an administrative position.

You will be responsible for creating a warm, professional and highly organised patient experience — welcoming patients into the practice, managing their journey through the clinic, dealing confidently with enquiries and ensuring that every patient leaves knowing exactly what happens next.

For the right person, there is a clear opportunity to develop beyond front of house and progress into a Treatment Coordinator role
, supporting patients through more complex treatment journeys and helping them understand their options and next steps.

Mint Dental Clinic is a modern, multidisciplinary private dental practice in Elephant & Castle, London
.

We have four surgeries and a team consisting of general dentists, hygienists and visiting clinicians providing advanced areas of dentistry.

Our ethos is simple: provide excellent dentistry while making sure patients feel listened to, well informed and confident about the decisions they make regarding their care.

We believe exceptional clinical care needs to be matched by an exceptional patient experience.

That is where this role comes in.

You will take ownership of the day-to-day front-of-house patient journey
.

Your responsibilities will include:

• Warmly welcoming and checking patients into the practice
• Checking patients out following their appointments
• Taking payments and arranging future appointments
• Ensuring patients understand their next steps before leaving
• Managing telephone, email and online enquiries from existing patients
• Responding professionally and efficiently to patient questions
• Coordinating appointments across clinicians and different areas of treatment
• Helping maintain an organised and productive appointment book
• Following up patients where further appointments or information are required
• Communicating effectively with dentists, nurses, hygienists and the wider team
• Maintaining accurate patient records and administrative information
• Handling sensitive or challenging conversations calmly and professionally
• Taking ownership of problems rather than simply passing them on

You will become someone both our patients and clinical team can rely upon.

We are particularly interested in finding somebody who wants to develop their career within dentistry rather than remain in a purely reception-based position
.

As your knowledge and confidence grow, we will train you to take on greater responsibility for the patient journey.

This may include:

• Supporting patients following treatment consultations
• Helping patients understand the treatment journey already discussed with their dentist
• Discussing fees, appointment sequencing and finance options
• Following up patients who are considering treatment
• Understanding and addressing barriers such as timing, anxiety or finances
• Coordinating more complex treatment involving several clinicians
• Supporting patients from initial consultation through to treatment completion
• Developing into a dedicated Treatment Coordinator / Patient Advisor

Our approach is not about hard selling dentistry.

It is about clarity, trust, excellent communication and helping patients make informed decisions that are right for them.

Previous dental experience is highly desirable.

A qualified dental nurse or someone with…