Lead Product Designer

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Our Checkout experience plays a critical role in that mission - shaping how customers move from basket to confirmation with confidence, clarity, and even a little joy.

We're recruiting a Lead Product Designer for Checkout on a 9 month Fixed Term Contract (starting from mid June - early July). You’ll own a high-impact part of the customer journey that directly influences conversion, payment experience, and delivery reassurance across web and app.

Reporting to the Director of Product Design, you’ll lead two designers across Checkout and Design Systems while remaining close to the craft yourself. This is a true player‑coach role: you’ll define the vision for best‑in‑class checkout and post‑purchase experiences, stay hands‑on in Figma, and guide high‑quality execution from discovery through delivery.

You’ll work closely with Product, Engineering, Data, and Commercial teams to shape strategy and roadmap, ensuring design thinking drives decision‑making. With access to strong research and insight support, you’ll champion experimentation, evidence‑based design, and measurable impact - making it effortless for customers to buy on Moonpig.

• Lead and mentor Product Designers to define a vision for best‑in‑class checkout and post‑purchase experiences across all platforms
• Drive end‑to‑end design for the Checkout domain, from discovery through delivery, ensuring every detail contributes to ease of use, clarity, and conversion
• Act as a player‑coach, balancing hands‑on design work with people leadership — joining team ceremonies, getting into Figma, and shaping designs that make buying on Moonpig effortless
• Collaborate with Product and Engineering leadership to prioritise design work and identify opportunities for experimentation, validation, and iteration
• Ensure squads deliver best‑practice design across both web and native app experiences
• Use data and insight to refine checkout flows, payment options, delivery confidence, and customer reassurance
• Advocate for Product Design across the organisation, partnering with commercial, marketing, and operations teams to keep design at the heart of decisions
• Support your team’s growth through clear feedback, development plans, and career coaching
• Champion a culture of innovation, rapid testing, and continuous improvement in how we design, validate, and measure success

• Ideally 8+ years’ experience in product design and user research, ideally in fast‑moving e‑commerce environments
• Ideally 3+ years’ experience managing Product Designers and supporting their development
• Strong experience in checkout or ecommerce flows, with a deep understanding of conversion optimisation, payment UX, and trust patterns
• A proven ability to provide thought leadership and guide a team towards a shared goal
• Experience coaching designers to think strategically and make high‑quality, impactful decisions
• Able to balance user needs with commercial goals, positively influencing conversion, retention, and business KPIs
• Comfortable staying hands‑on in delivery, supporting squads with roadmap commitments
• Excellent communication and analytical skills
• Confident influencing senior stakeholders and shaping roadmaps aligned to business priorities
• Experience designing across both web and native app…