Digital Experience Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

• Lead digital design programmes of work from conception to completion in close collaboration with brand, marketing and product teams including setting digital design vision and strategy
• Translate our brand strategy into relevant digital experiences and design concepts that resonate with our audience, are compelling and enhance the customer experience across web, app and store
• Shape user experience across our products and services with strategic design initiatives that blend customer insights and business needs
• Work with Brand to shape digital TOV and customer experience, ensuring consistent experience across channels
• Lead the creative execution of all digital design touchpoints from app, web and store, working with a team of digital designers, brand and marketing
• Develop and maintain digital design guidelines and systems aligned to brand guidelines and principles, are adaptable and scalable, ensuring systems are tested, maintained and adopted across teams and agencies
• Support UX/UI and product designers embedding into value streams where required to deliver fast and with continuous iterative improvement
• Manage digital design agency briefs, SOWs, prioritisation and performance
• Champion accessibility and inclusive design ensuring ECAG 2.2 AA compliance and strong usability
• Lead quant/qual research and leverage analytics and testing techniques to define, iterate and track KPIs to deliver best customer outcomes
• Ensure you are always up-to-date with the latest design trends, best practices and tools to actively seek ways to improve the design process
• Foster culture of design thinking, innovation and continuous improvement across the bank

And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

• Deep understanding of design principles and methodologies, strategic thinking with tactical agility
• Advanced knowledge of Figma, design systems, digital design, IA, animation, design thinking, rapid prototyping and usability testing
• Web/App platforms and constraints understanding - responsive, device performance fundamentals
• Excellent grasp of customer insight, research methodologies and market analysis
• Strong customer-centric mindset with a passion for creating engaging, value-driven digital experiences
• Good knowledge of accessibility standards WCAG 2.2 AA, inclusive design and content design basics
• Extensive experience in any or all the following:
  Head of Design, Head of Digital, Digital Creative Director, etc, preferably within a financial services role
• Experience working within a regulated environment
• Experience of delivered high-impact digital experiences and product design, with a portfolio demonstrating system leadership and measurable outcomes
• Demonstrated ownership of a multi-product design system – creation, governance and adoption at scale
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!