Marcus Goldman Sachs, Content Designer, Associate

Marcus by Goldman Sachs, Content Designer, Associate, London

Job Description

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high‑yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs’ over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

Content designers help users get the information users need in the way that they need it. At your core, you care about making the complicated, simple.

You're an ideal candidate if you're just as happy supporting the product strategy and setting standards, such as tone of voice, as you are crafting clear and concise interface copy and helpful error messages. You’ll do your best work in an environment that requires proactive and independent self‑direction as much as collaboration and open communication.

As a Marcus UX Content Designer, you’ll work with our Design and Product teams to turn complex concepts into content that’s easy to digest and understand, developing a content strategy that makes our products easier for people to use.

You’ll be helping shape the future of the digital products within Marcus by Goldman Sachs, and contributing to setting the standard for content across the business. You’ll build out best‑in‑class products with our product managers and technologists, whilst focusing on cultivating a culture of collaboration and growth.

You should have a deep understanding of the end‑to‑end user‑centred design process, with a knack for cracking complex problems and crafting them into elegantly simple, intuitive content with a firm eye on the detail.

• Write impactful, simple content to support user journeys and actions across all of our channels (web, app, email, SMSs and letters). Ensure that copy meets brand tone and find ways to optimise it
• Work with the users and stakeholders to understand user needs and provide definition to the business problems that need solving.
• Use evidence to make decisions about content – analysing customer behaviours, analytics, reviewing feedback via our Customer Service teams and digging into the results of our consumer and communications testing
• Undertake the version management and governance of all materials so that we capture necessary sign offs in a consistent and traceable manner
• Identify best approaches to processes, working in an Agile framework
• Build long‑term strategic relationships with Stakeholders to align on business and user needs
• Create prototypes to help visualize content in context – understanding how to test and demonstrate findings to your stakeholders
• Influence stakeholders and expertly manage relationships to deal with challenges, building strategic relationships that help you focus on customer needs with clarity
• Champion accessibility at all stages, making recommendations and improvements.
• Establish content patterns and behaviours, and oversee implementation and adherence to standards.
• Effectively manage a busy workload across multiple projects at once

• At least 5 years of professional experience creating content for digital products
• Preferably a content writer within a financial services setting or another highly regulated industry
• Experie…