Product Marketing Manager - Trust

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

At Wise, we’re building money without borders, for people with and without borders. Our goal is to build the best financial product for moving, holding, spending, and managing money safely, whether you live an international life or not.

Millions of customers trust Wise with their money. That trust depends on more than fast payments or low fees. It depends on protecting people from fraud, scams, and account takeover, and helping them feel safe using the product every day.

Wise has strong Trust & Safety products and controls. What we do not yet have is a clear, consistent external narrative that explains how we protect customers and why Wise should be trusted as a security-first financial product.

We are hiring a Product Marketing Manager to change that.

This role exists to define and drive Wise’s external perception as a leader in fraud prevention, security, and customer protection. It is not about polishing press releases. It is about turning real product work into clear, credible stories that customers, regulators, and and the wider industry can understand and trust.

You will sit inside the Fin Crime and Trust & Safety product organisation, with a dotted line into Marketing. You will work closely with Product, Design, Research, Analytics, PR, and Brand to ensure Trust & Safety is visible, understandable, and differentiated.

You will own how Wise shows up externally on Trust & Safety. That means defining the narrative, deciding what matters, and making it real.

You will:

• Define and drive Wise’s Trust & Safety positioning, grounded in real product controls and outcomes
• Turn complex fraud and security systems into clear, honest messaging that customers understand
• Shape how Trust & Safety shows up across external surfaces, including product launches, education, campaigns, and industry narratives
• Work with Product and Design so Trust & Safety launches ship with a clear external story by default
• Partner with Marketing and PR to amplify product-backed narratives, not abstract claims
• Identify where Wise should lead, where we should follow, and where we should stay silent
• Measure whether Trust & Safety messaging actually changes customer understanding, trust, or behaviour
• This is a hands-on role. You will write, test, ship, learn, and iterate.

This is not a generic Product Marketing role. You are not joining a mature narrative. You are expected to help create it.

You will:

• Build a Trust & Safety positioning roadmap from scratch
• Make judgment calls about what Wise is willing to stand behind publicly
• Push the organisation to explain its work clearly, even when it is uncomfortable
• Balance ambition with credibility. No security theatre. No empty claims

If you like owning messy, high-impact problems and turning them into something real, this role is for you.

What we’re looking for

• Experience shaping product positioning in complex or regulated domains
• A track record of turning real product capabilities into clear external narratives
• Strong writing and storytelling skills, with high standards for accuracy
• Comfort working with data, research, and metrics to validate impact
• Experience influencing product, design, and marketing teams without formal authority

You are

• An innovator who sees gaps and wants to fill them
• A driver who pushes work forward rather than waiting for direction
• Ambitious about impact, not just output
• Hands-on, pragmatic, and persistent
• Comfortable owning outcomes, not just deliverables
• Experience in fintech, security, fraud, or Trust & Safety is a strong plus, but not required if you can demonstrate the right mindset and skills.

• Customers understand how Wise protects them
• Trust…