Research Lead

Join us as a Research Lead – Sitting in DCOE - focusing on Project Prism- initiative to redesign tools for Bankers to single platform - cover work across Prism - 50% and then 50% covering across tribes. Mixture of leadership and hands on work. Would then look to grow out research capability. Would initially work across BX team and then start to pick up handover.

Working with 4 VP tribe leads, also working with Service Design Lead and Engineering Leads for Tribe.

To be successful as a Research Lead , you should have experience with;

• Quant and qualitative methods
• Leading research in program of work or as a function
• Working with cross functional teams (eng, design, product)

Some other highly valued skills may include;

• Leadership, managing and mentoring
• Vendor management and research ops
• Aligning and working with CX and across business units

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

Location of this role is One Canada Square, London

To create user-centred and visually appealing designs for digital banking products by conducting user research, design of user interfaces and experiences, collaboration with stakeholders, and continuous improvement.

• Execution of user research and usability tests to understand customer needs, pain points, and integrate feedback and preferences to banking products and services, through collaboration with various stakeholders, including product managers and developers.
• Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
• Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
• Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
• Accessibility considerations to ensure that designs comply with accessibility standards and guidelines to provide an inclusive experience for all users.
• Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through…