Service Designer; FTC

Position: Service Designer (6 Month FTC)
Location: Greater London

** End Date
** Monday 23 March 2026
** Salary Range**£72,702 - £80,780
** Flexible Working Options
** Hybrid Working, Job Share
** Job Description Summary**.
** Job Description
***
* JOB TITLE:

** Service Designer (6 Month FTC)
** SALARY:
** The salary banding is £72,702 - £80,780
*
* LOCATION:

** London
*
* HOURS:

** 35 hours, full time
** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
** About this opportunity
** We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
* Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
* Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
* Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
* Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
* Support the research and document current and future state services.
* Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
* Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
** Why Lloyds Banking Group
** We’re transforming esting billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
** What you’ll need
*** Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes
* Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
* Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
* Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
* Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
** We also offer a wide ranging benefits package, which includes:
*** A generous pension contribution of up to 15%
* An annual performance related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
** Join our journey.
**** At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.…