Group Design Lead - Global KYC Onboarding

Job Description

We’re on the lookout for a brilliant Group Design Lead to join our Global KYC Onboarding squad in London. You will set the vision for the platform that makes onboarding into Wise safe, efficient, and scalable across all regions.

As our Group Design Lead for Global KYC Onboarding, you’ll build the "Lego pieces" that regional teams can use to create localized onboarding KYC journeys—turning what currently takes months into weeks and reducing friction for millions of customers worldwide.

• Be a cross‑functional hero and partner with Group Product Manager, Engineering Lead, Analytics Lead, researchers, and content designers within your squad
• Bridge global and local needs by collaborating with design leaders across regional teams (Europe, APAC, Americas) who will use your platform components
• Transform a complex regulatory space by designing experiences that balance compliance requirements with smooth user experiences
• Build the foundation for a platform that will save Wise millions in operational costs while reducing friction for legitimate customers

• Solve problems at massive scale—your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiences
• Pioneer platform design thinking in the fintech compliance space, creating reusable patterns that work across diverse regulatory environments
• Inspire and empower a growing team of talented designers across Personal Onboarding, Business Onboarding, and future Platform partner teams
• Be part of positive change—fixed a broken, greedy system and put people in control of their money

• You’ve led design teams in complex, multi‑stakeholder environments and know how to balance strategic vision with hands‑on execution
• You’re customer‑obsessed but understand how to balance user needs with business constraints and regulatory requirements
• You have a strong portfolio showcasing both strategic thinking and detailed UX execution, ideally with experience in regulated industries or B2B platforms
• You’re excited about building for builders—creating tools and patterns that empower other teams to create great experiences

We believe teams are strongest when they are diverse, equitable and inclusive.