Senior Product Designer - Digital CX

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Product Designe⎩r in our digital customer experience team, you’ll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

• Deliver world‑class, intuitive, evidence‑based experiences across web and native platforms
• Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy.
• Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements.
• Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity.
• Support delivery with a focus on accessibility, CX KPIs, and scalable design systems.

• Proven experience delivering high‑quality, accessible, large‑scale digital products and services across responsive web and native applications while working in large design team
• Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large‑scale component libraries and auditing design files for clarity.
• Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
• Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
• Clear, confident storytelling with adaptability and a growth mindset in fast‑paced environments.

• People – Helping develop high‑performing teams.
• Process – Applying scalable UCD methods that drive measurable outcomes.
• Position – Influencing strategy and embedding design across an organisation.
• Product – Producing provable world‑class app‑first digital experiences (Outcomes & Impact)

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

The hybrid working expectations for this role are 3 days in the office per week.

London (Osterley)

Leeds

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.