Lead UX Designer​/Service Designer

My client is seeking an experienced Lead UX Designer with excellent Service Design and User Research experience to work on a high‑level strategic housing solution project, which is vital for providing security and stability to many vulnerable families.

Key Responsibilities:

• Leadership: Oversee a team of 3, including a User Researcher and a Service Designer, ensuring effective and collaborative delivery of the project.
• Strategic Design: Design and enhance both offline and online service experiences, considering physical interactions and accessibility for users without digital access.
• User Research: Conduct workshops and focus groups to gather insights and shape future service designs.
• Service Development: Develop end‑to‑end journeys for early prevention and family pathways, and design future customer experiences for families.
• Collaboration: Work closely with experts in user experience and design to influence future service strategies.

• Experience: Significant experience in UX, Service Design, and User Research, particularly within education, local councils, or government sectors.
• Leadership
  
  Skills:
  
  Proven ability to manage and inspire a team, driving high‑quality outcomes.
• User‑Centered: Strong understanding of user‑centered design principles, with experience working with vulnerable populations.
• Innovative: Ability to think strategically and implement innovative solutions to complex problems.

• Impactful Work: Contribute to a socially enabling project that significantly improves housing solutions for families.
• Professional Growth: Lead a high‑profile project with opportunities for professional development and recognition.
• Collaborative Environment: Work in a supportive and dynamic team committed to making a difference.

Location: Hybrid – 2 days in Central London office. (Offer very flexible working conditions)

Salary: £80,000 + excellent pension scheme.