User Researcher

Role:
User Researcher

Location:

London/Hybrid

Clearances:
Internal Background Check (DBS) / Eligible for Security Clearance

The role

We’re looking for a User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human‑centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T‑shaped’ skills and is not afraid to take on new challenges.

• You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
• You’re experienced in a range of user research methodologies and broader research approaches.
• You know how to map and engage with different stakeholder groups.
• You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy.
• You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants.
• You’ve worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences.
• You’ve managed remote and in‑person usability testing throughout the agile development lifecycle.
• You’re able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data‑informed decisions.
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
• You’re able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings. User‑centred design and agile working

• You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs.
• You’re experienced at working with agile development teams and stakeholders to co‑design and deliver products and services to meet user needs
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• You’ve a detailed understanding and experience of working to the Government Service Standard. (desirable) Communications and productivity

• You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
• You have the technical literacy to understand (at a high‑level) technical processes, concepts and constraints.
• You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
• You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Statutory & Contributory Pension
• EAP with Help@Hand
• Gym Membership Benefits
• Cycle to Work and Electric Vehicle schemes
• Flexible Working
• Annual Away Days/Company Socials

As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.