Senior Content Designer

Responsibilities

• Lead the design and implementation of content strategy to ensure our clients’ business requirements are met
• Create and iterate content for end-to-end services, taking complex language and processes and making them easy to understand and use
• Advise and support content design colleagues and other members of Agile teams
• Use insights from user research and metrics to shape content strategy, and explain your content design decisions clearly
• Be an expert in Agile delivery, identifying the best Agile processes for projects and measuring the success of outcomes
• Work with other designers to create and iterate prototypes
• Build long-term, strategic relationships with stakeholders
• Run workshops with your team and stakeholders
• Advocate for user-centred design, and content design in particular
• Work with the Hippo design community to share best practice to ensure high standards, including attending content crits and writing blog posts

• Have exemplary content design skills and experience of establishing content strategy and content design patterns
• Have expertise in creating content based on evidenced user needs
• Be experienced in championing user centred design principles and practices
• Enjoy working collaboratively with your team and experts
• Be comfortable working in rapid sprint cycles
• Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline
• Have a positive “can do” attitude
• Have great consultancy skills, caring about your client’s needs and motivations
• Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave
• Experience of working in an Agile workplace
• Experience of creating and iterating prototypes

• Have experience of working in other Agile roles, for example user research or product ownership
• Enjoy taking part in winning new business

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• Private health cover
• Private dental cover
• Additional company pension contributions
• Additional holidays (up to an extra 2 days)
• Wellbeing contribution
• Charity contributions
• Tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We are looking for talent nationwide but you must be located within reasonable traveling distance from one of our offices. Depending on the project you may need to work on-site at a Hippo office or at a client location for a number of days per week (client dependent).

Candidates will need to be open to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move smooth.