Researcher, Design & Architecture, UI​/UX Design

hackajob is collaborating with Wise to connect them with exceptional professionals for this role.

Wise is a global technology company, building the best way to move and manage the world’s money.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

More about our mission and what we offer
.

We're looking for a Staff Researcher to support Wise Business in London. You'll be part of Wise's global mission to build an open and fair financial system, especially for our business customers. At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time. Building more transparent and convenient ways to get paid has never been more important in achieving our mission.

Your mission is to understand how businesses get paid, the problems they face and how to create a convenient, instant and low-cost experience to get paid into Wise. You'll work on everything from exploring new market opportunities to ensuring flows fit seamlessly into how businesses operate.

• Setting priorities and direction - proactively setting priorities in collaboration with team members, understanding how they ladder to squad and business goals
• Elevating craft and capabilities - leading by example and actively developing the research thinking and capabilities of the squad
• Running complex research - working on projects that are often complex and ambiguous. You’ll regularly lead research and take responsibility for research decisions
• Articulating strategy - effectively communicating research strategy to teams and key stakeholders, positively influencing focus and priorities
• Demonstrating impact through people - mentoring and guiding others, ensuring that their growth creates downstream impact
• Leading with guts - setting clear goals and direction, championing quality, the user and a human-centred approach
• Using modern tools thoughtfully - leveraging AI and emerging tools where they help accelerate research delivery, while maintaining research rigour

• Shape strategy - articulating the now, next, and future of the Acquiring experience
• Grow as a leader - develop your leadership capabilities, stakeholder influence and strategic thinking at an inflection point (new payment methods, API/e-commerce launches)
• Be part of our mission to make money without borders the new normal

• You have deep experience with both generative and evaluative research; exceptional problem-solving and holistic research thinking
• You know how to choose the right research approach for different ambiguity levels, build decision confidence through well-designed studies, and connect user evidence to business outcomes
• You're able to guide teams on actioning insights and work closely with designers to ideate based on findings
• You're a skilled negotiator, capable of influencing teams, squads, and senior leaders to champion user-centred approaches
• You have top-notch presentation and storytelling skills, especially when sharing impactful insights
• You're comfortable using modern research tools and thoughtfully applying AI where it can accelerate delivery without compromising quality

• Experience leading and/or developing researchers, with examples of elevating team capabilities and performance
• A proven ability to set clear goals and priorities for others that ladder to business objectives
• Skilled at influencing senior leaders and negotiating across teams and squads
• A track record of championing research quality, user advocacy and human-centred design at the organisational level

• An ability to articulate research strategy and positively influence multiple teams' focus and priorities
• A deep understanding of how research connects to…