Senior Content Designer

About The Role

Hi, we’re Hippo!

We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve problems.

We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills, caring about your client’s needs and motivations? Do you love creating high-quality, user-focused content?

We are looking for a Senior Content Designer to join the team on a permanent basis, so keep reading:

What you will do:

• Lead the design and implementation of content strategy to ensure our clients’ business requirements are met
• Create and iterate content for end-to-end services, taking complex language and processes and making them easy to understand and use
• Advise and support content design colleagues and other members of Agile teams
• Use insights from user research and metrics to shape content strategy, and explain your content design decisions clearly
• Be an expert in Agile delivery, identifying the best Agile processes for projects and measuring the success of outcomes
• Work with other designers to create and iterate prototypes
• Build long-term, strategic relationships with stakeholders
• Run workshops with your team and stakeholders
• Advocate for user-centred design, and content design in particular
• Work with the hippo design community to share best practice to ensure high standards, including attending content crits and writing blog posts

About the Candidate:

• Have exemplary content design skills and experience of establishing content strategy and content design patterns
• Have expertise in creating content based on evidenced user needs
• Be experienced in championing user centred design principles and practices
• Enjoy working collaboratively with your team and experts
• Be comfortable working in rapid sprint cycles
• Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline
• Have a positive “can do” attitude
• Have great consultancy skills, caring about your client’s needs and motivations
• Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave
• Experience of working in an Agile workplace
• Experience of creating and iterating prototypes

It would be great if you also:

• Have experience of working in other Agile roles, for example user research or product ownership
• Enjoy taking part in winning new business

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• Private health cover
• Private dental cover
• Additional company pension contributions
• Additional holidays (up to an extra 2 days)
• Wellbeing contribution
• Charity contributions
• Tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity…