Senior Product Designer - Customer; B2B

Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.

Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and house builders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.

Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.

This is a full-time, permanent position.

We’re looking for a Senior Product Designer to own the experience of Zoopla’s commercial marketplace: the platforms, tools and workflows that agents, developers and property professionals, plus the consumer-facing surfaces and advertising products tied to those businesses. This is a significant part of Zoopla’s business, generating real revenue and shaping how professionals and their clients experience our brand.

This is a hands-on role with real scope to shape both what we build and how we build it. You’ll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact. You won’t just respond to briefs; you’ll help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results.

This role suits someone who moves comfortably between feature and product-level craft and the wider systems and workflows they sit within, is comfortable when the buyer isn’t the user, and balances improving what exists today with shaping what comes next.

• Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs
• Translate customer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value
• Balance user needs, buyer needs, technical constraints and commercial priorities when shaping solutions

• Design across the marketplace, from the workflows professionals rely on to the consumer-facing and advertising experiences that support those businesses
• Design intuitive, high-quality tools and platform experiences for frequent, high-volume use by expert users, accounting for the roles, permissions and operational complexity
• Connect workflows across the full customer lifecycle, from trial and onboarding through to adoption, expansion and renewal

• Define clear success metrics for your work through measurable outcomes
• Use data, research and behavioural insight to identify opportunities and inform decisions
• Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time
• Continuously refine experiences based on performance, contributing to a culture of learning and optimisation

• Look beyond the current roadmap to identify new opportunities that drive customer and business value
• Rapidly explore and validate ideas through prototyping and testing
• Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output
• Contribute to design…