Senior Design Researcher

About The Role

As a Senior Design Researcher at TPXimpact, you will help lead and deliver design research within our client teams.

On client projects, you’ll work as part of multidisciplinary teams, including others in Design and across TPXimpact as well as associates and client teams, to produce high-quality work that meets the needs of users.

You will actively contribute to the Research and Analysis Community of Practice, fostering a culture of sharing and learning, playing a crucial role in achieving our missions and supporting business growth.

• Embedding best practice approaches within client work – delivering high-quality qualitative research to enable deep human-centred understanding, providing crucial strategic support, driving empathetic and evidence-based decision-making.
• Adapt your approach depending on a client’s organisational culture, design maturity and appetite for change.
• Support and coach other designers and client teams to promote design research best practice, to support delivery outcomes and individual development goals.
• Actively contributing to your practice within TPXimpact, and to implementing the practice and Design strategy through internal impact time, skills development, knowledge management and sharing.
• Foster a culture of collaboration and continuous improvement on teams and across the practice and Design.
• Support business development activities, including contributing to design research proposals and sales bids, pitches and client presentations.
• Line managing 1–2 researchers in the practice.
• Continuously stay up-to-date with emerging technologies and methods in design research trends, and share this knowledge with others.
• Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.

Key performance indicators for the role:

• Individual utilisation - 90%

• medium/high
• contributing to project delivery and providing practice-specific support on client projects.
• capable of managing some ambiguity and adapting to fast-changing situations with moderate guidance.

• support delivery and client relationships
• contribute to practice growth (internal impact, sharing, blogging)
• contribute to sales activities (bids, blogging)

About You

• Experience problem framing and research scoping, working with teams to define assumptions and/or hypotheses within institutional complexity.
• Previous experience designing and leading design research to GDS standards on complex, user facing products and services in client facing teams or projects.
• Experience supporting the design of inclusive and accessible products and services, adapting research methodologies to suit diverse contexts and ensuring safeguarding of both team and participants and compliance throughout the research process.
• Experience working with prototypes and/or pilot interventions using a mix of methods and/or within robust evaluation processes to drive evidence-base decision making.
• Experience of working with delivery leadership to influence and shape design research and drive evidence-base decision making.
• Experience working with other designers and researchers in a multidisciplinary team to deliver high quality design work
• Experience of working with data, technology and change specialists in technical and complex programmes of work.
• Experience mentoring and coaching others – in the practice and in client teams – to create quality, impactful and user-centred products and services, including in organisations and teams with low design maturity.
• Experience operating in a fast-paced environment, balancing internal business priorities with external delivery and work on…