Senior Designer

THE ROLE

Biglight's Experience Designers help organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact.

Our Experience Design team brings together UX, research and strategy specialists who care deeply about creating products and services that work for both customers and businesses. We collaborate across disciplines to solve complex problems and deliver meaningful outcomes for some of the world's leading brands.

As a Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant work streams, facilitate workshops and work directly with clients to shape decisions and drive progress.

Using user‑centred design methods, you'll balance customer, business and delivery needs to create experiences that are intuitive, effective and commercially valuable.

Work on complex, high-impact projects

You'll work closely with clients across a range of transformation initiatives, owning key work streams from discovery through to delivery. Whether facilitating workshops, shaping UX or influencing stakeholder decisions, you'll play a central role in delivering meaningful outcomes.

See your ideas come to life

At Biglight, your work will have real, measurable impact. You'll help shape products, services and experiences that drive value for our clients, turning insight into solutions that improve customer outcomes and support business goals.

Grow with us

You'll continue to deepen your expertise across research, UX design and strategy, working alongside experienced practitioners on complex challenges. You'll have opportunities to mentor more junior team members and take increasing ownership of client relationships and project delivery.

You love uncovering the behaviours, motivations and needs that drive great experiences, and can translate complex insights into clear, actionable recommendations.

You bring confidence and expertise to discussions, presenting your thinking clearly and influencing clients and stakeholders while remaining open to challenge and new perspectives.

You enjoy working across disciplines to solve complex problems and create meaningful experiences. You're an excellent communicator who understands that great design is as much about clarity and storytelling as it is about interaction and visuals.

You can navigate ambiguity, make informed decisions and turn loosely defined problems into actionable work. You bring critical thinking and a proactive approach to moving work forward.

Planning and conducting user research

• Determine when research is needed and plan and deliver the most appropriate approach, including customer interviews, usability testing, surveys and stakeholder discovery sessions.

• Analyse qual/quantitative data to uncover needs, behaviours, pain points and opportunities.

• Translate research findings into clear insights and recommendations that inform product, service and experience decisions.

Experience and service design

• Create UX design deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches.

• Combine customer research, data and business insight to identify opportunities and shape effective, commercially valuable experiences, whether optimising journeys or shaping entirely new propositions and services, recommending pragmatic MVP solutions…