Interaction Designer

The Opportunity

The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence‑led decisions and design experiences and journeys that further UK Parliament's purpose and meet the needs and expectations of customers and employees - no matter the context or channel.

The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts and technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer‑focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice, meet accessibility standards and are consistent with the UK Parliament brand.

You will be part of the Information Security team supporting evidence‑led information security assurance and supply chain risk activity. You will support how Parliament gathers and validates evidence, monitors supplier security posture, and makes clear, risk‑based decisions about third‑party services. As an entry‑level role, you will be supported to learn core assurance concepts, develop confidence using third‑party risk‑management tooling, and contribute to the continuous improvement of how we manage supplier assurance and track risks over time.

As an Interaction Designer you will deliver designs that are informed by customer needs, organisational goals, and the technical landscape. You'll use insights from testing and research to iterate and improve design solutions, ensuring users can complete tasks and goals effectively. You will champion accessibility and inclusion and communicate the role of interaction design in achieving these goals. You'll be comfortable explaining the value of user‑centred design, helping to embed a culture of evidence‑led decision making in the teams you work with.

• Take a user centred approach to the delivery of UI/UX work for products and services, ensuring customer insight, user research and analytics inform design solutions.
• Use evidence to rationalise design decisions, challenge assumptions, engage and influence delivery teams and stakeholders.
• Design collaboratively and in the open, engaging your whole team with the design process and adapting if necessary.
• Create rapid prototypes to validate design concepts with stakeholders and through testing with customers.
• Set the design direction and embed iterative design methods and approaches that support effective ways of working and collaboration within your teams, including in agile settings.

• You are experienced in user‑centred design and understand how to use customer insight from qualitative and quantitative research to inform evidence‑led design decisions. Skilled at creating prototypes to validate designs and able to choose appropriate methods to test your assumptions with users.
• Have strong UX/UI skills, and experience using and contributing to design systems, making sure that your designs are reusable and consistent. Understand the importance of standards and able to produce inclusive designs that are compliant and meet accessibility and legal requirements.
• Have experience in multi‑disciplinary ways of working, collaborating with user‑centred design and delivery professions (e.g. product, service design, brand, content design, user research, analysts, and…