User Experience Lead Designer

About One View Commerce

One View Commerce pioneers composable, headless commerce for physical retail. Our cloud-native, API-first transaction engine connects point of sale, omnichannel orders, inventory and fulfillment in real time, empowering associates to act on live data at every point of contact —

from the aisle to the curb to the last mile. Australia Post, Molton Brown, and Forever New are among the global retailers using One View to modernize their store experiences.

Founded in 2010 to close the gap between disconnected e-commerce and in-store systems, One View’s founding principle is a single view of customers, orders and inventory throughout the shopping journey. That remains our mission as we enable retailers to deliver exceptional

store experiences that build loyalty. Every team at One View runs on agile development and Scrum, which keeps us focused, clear

and fast.

As a Viewer, you'll help shape what comes next for retail technology alongside self-directed teammates who thrive in a fast-moving environment. Join us as we work with global retail leaders to innovate — everything.

One View Commerce is looking for a Lead User Experience Designer. As the Lead UX Designer, you will collaborate with the Product Team, Product Delivery, and other internal stakeholders to deliver design solutions that meet the requirements of our customers and the market. You will understand the needs of our product stakeholders and develop and iterate on your designs to execute the vision.

UX design at One View Commerce is a valued part of the business, and we always put the user first. Our designers are part of the vision of the product before it is built, not after.

• Own the design process end to end for features and products in collaboration with the Product and Scrum teams.
• Create wireframes, clickable prototypes, and high-fidelity designs using One View design guidelines.
• Partner and iterate with internal and external stakeholders to learn more about our users and ensure their needs are met.
• Closely collaborate with engineering teams to understand technical capabilities and constraints.
• Participate in Scrum meetings to represent the user, articulate design rationale, and help ship quality increments.
• Continuously iterate on user experience based on quantitative and qualitative feedback from internal and external users.

• 8+ years designing for transactional systems used under time pressure (POS, kiosks, call centre, or similar).
• Understanding of design patterns and visual design systems (Material Design is preferred).
• Experience conducting usability studies, moderating sessions, and communicating insights.
• Strong React-aware design fluency. Understands how a Figma component becomes a React component.
• Accessibility expertise (WCAG 2.2 AA minimum) and experience designing for older users and varied IT confidence.
• Comfort with both research and execution. Can run a postmaster site visit and produce production-ready screens in the same week.

• Portfolio demonstrating your solution to a complex problem.
• Has shipped a design system and maintained it.
• Experience using AI image and component generation tools for first-draft layouts.
• Has integrated AI into their personal design workflow and can demonstrate the improved efficiency.

We're building a team that does great work and enjoys doing it. One View has been recognized as a Builtin Best Places to Work for 3 years in a row, and we operate globally as a trusted provider of digital commerce systems for leading retailers. Our leadership team brings decades of experience across software development, delivery, sales and marketing, and we're headquartered in Hingham, Massachusetts, with Viewers working across the globe.

One View Commerce is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We do not accept CVs from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Applicants must have current, ongoing right to work in the UK. OVC is not a licensed visa sponsor and is unable to sponsor a Skilled Worker visa or any other employment visa for this or any role, now or in the future. Evidence of right to work will be required prior to any offer of employment.