Content Design Specialist - Executive Director Job London area,Greater London England UK,Design & Architecture

As a Content Design Specialist Executive Director in Chief Technology Office (CTO) Engineering Services and Platforms (ESP), you will shape customer experiences using your content skills to build confidence and trust in our products and services. Your role involves developing and implementing strategic content initiatives that align with business requirements, driving customer confidence across multiple product lines. With a high degree of independent responsibility, you will collaborate with cross-functional teams to solve complex problems and create innovative solutions.

As an expert in strategy, architecture, and content design, your leadership will be instrumental to spearhead the content design of products and services developed by various teams. Your experience will be essential in delivering exceptional experiences unique to the JPMorgan Chase brand.

Job responsibilities

Develop and implement content design strategies that align with business objectives, user needs, and accessibility guidelines, ensuring a seamless and engaging customer experience
Lead the structural design of an end-to-end experience (navigation, labeling, way finding) across channels
Set and distribute quality standards and manage cross-product voice and narrative structure for consistency across each product and experience offered
Own the creation of content models using content patterns and taxonomies for complex products that offer engaging, user-friendly experiences under tight timelines
Advise senior management on effective content design and metrics demonstrating the effectiveness of content strategies

Required qualifications, capabilities, and skills

Proven expertise in content design, user experience design, or a related field, focusing on digital products and platforms
Proven expertise in storytelling and content architecture
Extensive experience leading discovery sessions to learn about products and propose the content design focused on discovery, reusability, and scalability across platforms and devices
Experience driving content development across multiple platforms and channels with a consistent voice and narrative structure
Strong technical literacy and a deep understanding of content platforms and the impact of technology on user experience
Ability to quickly learn new financial services products and other offerings

Preferred qualifications, capabilities and skillsints

Experience working in a content design role in banking technology