Service Designer

Location: London South East

What   we're   looking for
We're  seeking   a dynamic, forward-  thinking?  Service   Designer with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn   new technologies   and promote best practice.
As a Service Designer you will help us design coherent, integrated service offerings based on user   needs, and   define the design strategy for a service or set of services.
You'll   work in a multidisciplinary team alongside researchers,   designers   and developers, to deliver word-class, user-centred services. You will bring extensive experience designing public, commercial or third-sector services. As a passionate advocate for designing integrated experiences, you will be persuasive and collaborative with a wide range of stakeholders.
You'll   be part of our active and supportive design community.
As a Service Designer you will:
Understand user needs and create user journeys that help people successfully navigate complex systems

Identify   where separate interactions should act as one service and design rational user journeys within that service, as well as commonalities in activities across services that create opportunities for product development

Analyse failure within existing services,   identify   root causes for that failure, and create designs or recommendations to address that failure

Develop future service propositions that deliver on policy intentions

Help to plan user research and usability testing,   observe   sessions, and help to analyse the results of user research

Identify   opportunities for cost reduction and improvement within an existing service

Understand the existing support system for a service (both digital and process based) and design targeted improvements to existing services or to accommodate new services

Map current service journeys and create blueprints for improved and/or new services

Create and rapidly iterate service prototypes

Identify   and design service patterns

Identify   the right ways to measure service success

Build collaborative relationships with stakeholders, across teams and service domains

Define and conduct excellent stakeholder engagement

Be a knowledge expert in service design

Participate in thought leadership; introduce ideas and approaches to the broader team

Knowledge/Experience
You will need:
Ability to design complexity out of services

Significant experience   designing digital products and/or services and planning service design project engagements

Significant experience   planning and running workshops with stakeholders, end   users   and/or front-line service providers

Solid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings

Ability to analyse and visualise user journeys and service flows

Ability to   clearly and persuasively communicate designs as well as the evidence underpinning decisions

Work collaboratively with multidisciplinary teams

Ability to work quickly in an agile environment

Have a design related degree, or relevant industry experience

Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings

Basic understanding of html and   css

Experience of introducing positive change into working practices,   teams   or organisations

Leadership and excellent communication skills; clear ability to collaborate and build useful relationships

* Applicants must have the right to work in the UK and the ability to pass BPSS vetting