Retail Education Content Designer

Are you ready to rethink your routine? We’re looking for a Retail Education Content Designer for retail to join our Commercial and Retail team, to transform and reignite education at Trinny London. Reporting into our Head of Commercial, will be responsible for designing and translating our training materials into engaging, but digestible learning for our store and counter teams.

This project mission is to design and elevate the foundational curriculum toolkit that will power how we educate, develop and empower our retail makeup artists. You’ll take our brand philosophy, skincare science and professional makeup artistry expertise and transform them into engaging, accessible and commercially relevant learning experiences that can be deployed consistently across our retail teams. This is a hands-on, output-driven role for a creative and digitally confident content specialist who thrives on turning ideas into tangible assets, moving quickly from brief to execution and finding smarter ways to create high-quality learning at pace.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

You’ll hit the ground running on a fast-paced six-month fixed-term sprint, acting as the creative production engine behind our retail education rollout. Your mission will look like:

• Design and produce bite-sized e-learning modules, digital toolkits, and reusable templates that make complex skincare and artistry easy to learn on the job.
• Embed Trinny London’s signature voice into jargon-free guides, scenario-based exercises, and real-world counter simulations that boost artist confidence.
• Translate the core competencies of the Yellow Standard and Trinny London values into recognisable behaviours and interactive exercises to upskill our teams for everyday customer interactions.
• Develop clear and strong visual explainers, annotated guides, and step-by-step masterclasses for everything from daily training to high-profile brand activations and our bi-annual conference.
• Leverage AI tools like Gemini, Claude, and Eleven Labs to streamline scripting, voiceovers, and asset creation without losing quality or brand personality.
• Partner closely with HQ experts, Product Development, and Retail Leaders to convert technical expertise into simple, actionable retail resources.
• Keep content projects moving smoothly from brief to final delivery in a fast-paced environment, proactively identifying and reducing any blockers along the way.
• Categorise and document all source files, guides, and templates so future teams can easily adapt and expand the curriculum.
• Set up the retail education rollout for long-term success by leaving behind a fully accessible, easy-to-use asset engine at the end of your contract.

• Digitally confident story teller, who can translate skincare science and professional artistry, into a…