Student Support Officer- Mandarin Speaker

What does it involve?

Each summer, Stafford House welcomes over 6,000 students (ages 8–17) from around the world, giving them the opportunity to improve their English while having an unforgettable experience. Students stay for 7–14 days at one of our eight vibrant school locations, enjoying a lively mix of academic lessons, activities, and excursions.

A significant number of our students come from China, and it is important that we can communicate effectively with them to ensure their welfare, safety, and overall experience.

As a Student Welfare Officer, you will be at the heart of our students’ experience. Much like a House Parent, you’ll provide pastoral care, supporting students with their well‑being and ensuring they feel safe, comfortable, and confident throughout their stay.

In this role, you will also take an active part in leading excursions and activities specifically for our Chinese student groups, working alongside the Activities team to create engaging, fun, and memorable experiences.

Bloomsbury, Central London with the potential of Cambridge, Oakham and Uxbridge (depending on student numbers - more information available on request in these locations)

24th June - 23rd August - you must be available for at least 4 weeks but preferably the whole contract

48 hours per week over 6 days. As you will be providing wrap‑around care for our students, it is necessary be residential for the duration of the contract. Good news! You don’t need to be local to our school locations to apply!

• Full‑board accommodation is provided as you must be residential for this role
• 1st Aid Course as part of your training, prior to the programme starting and ongoing support throughout your contract duration
• Experience of working in a fast‑paced, fun and multicultural educational environment
• Opportunity to gain experience toward a career of working with young people in the fields of education, health or care professions
• Working with a highly experienced and supportive team

£610.08 per week plus holiday entitlement + full‑board accommodation included

Employees may receive a £500 discount on CELTA training course provided by Stafford House, post qualifying contract. (T&C apply – contact us for more information)

** Please read the full duties on our Job Description + see our information sheet, below

• Confidence
  , with a good understanding how to work professionally with young people. You’ll be supporting young students who visit us from overseas to learn English. You’ll be guided by your Welfare and Accommodation Manager and/or the Centre Director, and acting as their responsible adult, and/or support their Group Leader.
• Safeguarding is a big part of the job, and we take it seriously. If successful we will conduct full pre‑employment checks including an Enhanced DBS check, in line with our safer recruitment policy and Keeping Children Safe in Education 2025.
• Administration
  . You will allocate the accommodation for and make plans to ensure that our overseas students’ needs are met, prior to arrival. You’ll also complete admin duties, such as logbooks and Health & Safety records.
• Great Organisation
  . While here, you’ll manage the essential aspects of our students’ stay; ensuring they get to lessons on time, supervising mealtimes and working with their Group Leaders to support the smooth running of their stay.
• Being Supportive
  . You’ll cover the duties of care for our students overnight, on a rota basis. Additionally, providing pastoral support to ensure their holistic well‑being and welfare.
• Be a great Communicator with a good level of spoken and written English and Chinese Mandarin.
• Energetic. Working 48 hours per week over a 6‑day week. This is a fully immersive working experience. Activities and excursions involve high levels of activity and lots of walking!
• Flexible. To care for our students arriving from China, you will be asked to support with a range of duties; taking part in excursions and activities. You will also on occasion attend London airports and train stations to welcome our students,…