Learning and Development Apprentice

Responsibilities

• Provide administrative support for learning events, whether in person, virtual or hybrid including making room, equipment and catering bookings
• Effectively communicate upcoming training events, resources and other L&D opportunities to the firm using Canva templates and firm branding
• Work with the L&D Manager to collate feedback on L&D events to help with adjustments or improvements
• Assist with updates to our internal web pages
• Respond to general email queries from members of the firm and external trainers
• Upload L&D invoices to the payments system (Chrome River) for authorisation and payment and process expenses as required
• Assist with team diary management
• Take and compile minutes during meetings/update our One Note records
• Support the L&D Manager in maintaining the L&D spreadsheets recording L&D events, cost, study support arrangements etc
• Administer the firm's LMS, ensuring accurate data entry and content organisation; creation or maintenance of reporting on attendance, engagement and other uses of the platform
• Develop a User Manual for the firm's LMS containing internal processes to provide a comprehensive understanding of how it is used
• Assist in the creation and maintenance of training materials, editing and formatting
• Identify and analyse learning needs to establish team and individual capability and learning gaps, in line with organisational performance outcomes
• Use sound questioning and active listening skills to understand requirements and establish root causes of learning needs
• Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements
• Use effective analytical skills to seek out and analyse information; take ownership through to resolution, escalating complex situations as appropriate
• Design, construct and structure training/learning resources to meet a variety of needs, including digital/online/blended solutions
• Plan programmes / sessions / modules; select appropriate delivery methods; design engaging and inclusive learning activities
• Develop materials and resources to support learning
• Confidently engage all learners in structured learner-centred training, primarily of content-driven resources
• Plan, organise and prepare for training/learning events in a timely fashion
• Interact with learners of varying abilities, using a broad range of techniques and carefully planned questioning techniques
• Facilitate and deliver learning in face-to-face, blended and digital environments as appropriate
• Monitor a learner’s progress and deliver motivational and developmental feedback
• Manage participation, attitudes and behaviours to reach learning objectives
• Use effective coaching skills to enable learners to achieve learning objectives
• Evaluate the impact of learning solutions and measure development initiatives for effectiveness, business relevance and efficiency
• Build evaluation mechanisms for learning outcomes using quantitative and qualitative feedback where appropriate
• Apply techniques to analyse the impact of training from learners’ experience
• Communicate and influence through a range of media and adapt style to the audience
• Build trust and sound relationships with customers/learners/colleagues; handle conflict and sensitive situations professionally and confidentially
• Consistently support colleagues and collaborate within the team and L&D to achieve results; build and maintain relationships with the L&D team, HR and the wider business as required

• GCSE English (grade 5/B) and Maths (grade 5/B) or equivalent
• A Level or equivalent qualifications; willingness to pursue a Level 3 Learning and Development Apprenticeship Standard
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical thinking
• Team working
• Creative thinking
• Initiative
• Non-judgemental approach
• Patience
• Curiosity
• Proactivity
• Ability to multi-task
• Enthusiasm