Student Support Coordinator

The Student Support Coordinator (SSC) is a student-facing role that provides individualized, non-academic support and helps strengthen community standards for a student community of 550–800 students. Reporting to the Student Support Manager, the SSC supports restorative conduct processes, case management for Students of Concern, and staff readiness for student-life-related emergencies. The SSC uses conduct, case management, and incident-response data to identify trends.

These trends may include recurring incident types, repeat patterns of concern, peak periods of student distress, and transition-related challenges. The SSC helps improve outcomes such as timely connection to resources, consistent follow-up and resolution, completion of conduct outcomes, reduced repeat incidents, and student persistence and successful transitions.

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