Learning Consultant - Business

Change & Learning Consultant

Consulting CoE: Business Change

Reporting to: Change Manager

Location: London (client site-based with travel across London during delivery phase)

Security Clearance: NPPV2 / NPPV3 + SC (or eligible to obtain)

BIP is an international consultancy working with leading organisations to deliver transformation, create long‑lasting value and shape the future with confidence. We bring together deep industry expertise, innovative thinking and a collaborative approach to help our clients solve complex challenges and achieve sustainable outcomes.

At BIP, our people are at the heart of everything we do. We are committed to creating an inclusive and high‑performing culture where individuals are empowered to grow, develop and make an impact from day one.

Our values guide how we work, how we collaborate and how we deliver for our clients:

• We Dare to Think and Act Differently
• We Create Long Lasting Value
• We Are Creators of Our Own Future
• Together We Go Further

As a Change & Learning Consultant
, you will play a key role in driving meaningful change across UK policing
, supporting the adoption of new technology through high‑quality training and learning interventions
. This is a hands‑on role where your work will directly enable new ways of working and improved operational outcomes.

You will contribute to the design and delivery of innovative, user‑focused training
, applying learning psychology and change principles to help officers and staff build confidence with new systems. Working closely with experienced consultants and policing stakeholders, you will support training needs analysis
, develop engaging learning materials, and deliver training that enables real‑world impact.

This role offers the opportunity to develop your consulting, facilitation, and change management capability while contributing to a major transformation programme supporting improved outcomes for communities across the UK.

• Supporting the delivery of the training workstream within a structured change management approach
• Assisting with learning needs analysis
  , gathering information from stakeholders, change impact assessments and project documentation
• Supporting the development of role‑based training materials
  , including:
  • Slide decks
  • Facilitator guides
  • Job aids and quick reference guides
  • eLearning content
• Translating process changes, system functionality and new ways of working into clear and practical training content
• Supporting the identification of current vs desired behaviours
  , ensuring these are reflected in training objectives and learning activities
• Coordinating and supporting the delivery of training sessions, including:
  • Logistics and scheduling
  • Participant communications
  • Session follow‑ups
• Gathering and documenting training feedback
  , learner questions and adoption insights to support continuous improvement
• Escalating training‑related risks, issues or resistance indicators to senior change or training leads
• Supporting post‑training reinforcement activities (e.g., refresher sessions, job aids and performance support materials)
• Using standardised change and learning tools, templates and methodologies
• Building knowledge of change management and learning best practices through project experience, coaching and self‑development

• Minimum 2 years’ experience in:
  • Change management consulting and/or
  • Learning & Development / training coordination roles
• Exposure to:
  • Technology implementations
  • Process change
  • Workplace transformation programmes
• Understanding of core change management principles, with experience applying foundational frameworks such as:
  • ADKAR
  • Prosci
  • Kotter

• Strong written and verbal communication skills
• Ability to simplify complex information into clear and practical content
• Good facilitation and presentation skills
• Strong organisation and attention to detail
• Confidence working with a range of stakeholders in operational environments

• AET Level 3 (desirable)
  • If not already held, training will be provided to obtain AET

This role requires candidates to hold (or be eligible to obtain) the following clearances:

• NPPV2 – Metropolitan Police OR NPPV3 + SC – Warwickshire Police

Candidates without existing clearance must be eligible and willing to undergo vetting before joining.

There will be three phases to this programme of work:
Design
, Development
, and Training Delivery
.

• Standard business hours
• Expected to be on client site (typically central London) 2–3 days per week

• Required to attend client sites across London daily
• Consultants will work shift rotation
• BIP will cover 7 days per week
  , between 06:00–23:00
  • Training will take place between 07:00–22:00
• Consultants will work 40 hours per week
  , spread across the hours above on a shift rotation basis.