Student Experience Lead

The John Locke Institute is an independent educational organisation dedicated to inspiring and equipping exceptional students for academic and intellectual success. Through our prestigious summer schools, essay competitions, and residential courses in Oxford, Princeton, Georgetown, Singapore, Nanjing, Dubai, and Hong Kong, we cultivate a rigorous learning environment that fosters critical thinking, intellectual humility, and open-minded discourse.

Our programmes bring together talented students and distinguished faculty, offering a unique platform for academic challenge and personal growth. By engaging with complex ideas and refining their reasoning skills, students develop the confidence to excel in their academic and professional journeys.

The Student Experience Lead plays a central role in supporting the Institute’s admissions operations while ensuring a safe, inclusive, and supportive environment for students across programmes. This role is responsible for coordinating the end-to-end admissions process, managing applicant communications, and maintaining strong relationships with alumni, schools, and educational partners. In addition, the postholder oversees student wellbeing and safeguarding during programme delivery, acting as a key point of contact for students, parents, staff, and external stakeholders.

The role combines operational excellence, stakeholder engagement, and a high level of responsibility for student welfare, compliance, and risk management, and is integral to delivering a high-quality student experience.

• Support the end-to-end admissions process, from outreach and application management through to enrolment, ensuring accuracy, efficiency, and a consistently high standard of service.

• Coordinate and schedule admissions interviews, liaising with faculty members and admissions colleagues to ensure a structured, timely, and effective process.

• Develop and maintain professional relationships with alumni, partner schools, and educational stakeholders to strengthen the Institute’s network and outreach efforts.

• Prepare and manage meeting documentation, including agendas, summaries, and action points, and provide broader administrative and project coordination support as required.

• Serve as a key point of contact for prospective students, parents, schools, and educators, responding to enquiries via email, telephone, and digital platforms in a clear, timely, and professional manner.

• Maintain accurate and confidential applicant records, manage CRM systems, monitor admissions pipelines, and contribute to continuous process improvement initiatives.

• Hold responsibility for student wellbeing during summer schools and other programmes, ensuring a safe, inclusive, and supportive learning environment.
• Develop, implement, and regularly review student wellbeing and safeguarding policies and procedures in accordance with applicable international standards, local regulations, and institutional guidelines.

• Act as the Designated Safeguarding Lead (or equivalent role, as defined by local regulations) during programme delivery, managing safeguarding concerns confidentially, proportionately, and in line with established reporting and escalation protocols.

• Ensure that programme and on-site staff receive appropriate safeguarding and wellbeing training and fully adhere to institutional policies and regulatory requirements.
• Assess and verify venue-specific requirements relating to health, safety, and student welfare, ensuring compliance with local laws, host institution policies, and risk management standards.
• Provide or coordinate first aid provision and ensure emergency response procedures are clearly communicated, documented, and implemented when required.
• Act as a designated point of contact for students, parents, and staff on wellbeing-related matters, ensuring concerns are…