Senior Index Officer

Senior Employer Index Officer

Final date to receive applications: 15 March 2026

Department: Partnerships & Income Development

Employment Type: Fixed Term - Full Time

Location: London, UK

Reporting To: Business Development Manager

Compensation: £29,900 / year

Contract Type: Full-time, Fixed-Term for 6 months

Salary Band: £29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available)

Start date: 6th April 2026 or ASAP, as agreed with candidate

The Opportunity

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation.

Reporting to the Business Development Manager, you will deliver key components of the Social Mobility Employer Index (SMEI) - our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. Every year, around 150 organisations enter our SMEI. You’ll be responsible for providing excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey - from registering interest, to completing their entry and receiving their reports.

You’ll also be responsible for marking entries and creating individual feedback reports, which we share with each organisation.

We’re looking for someone who is organised, diligent and able to work independently to solve problems and can confidently communicate with external stakeholders. Combining a passion for delivering our mission with high attention to detail, efficiency and a process driven mindset, this is a unique chance to make a big impact on social mobility in the UK.

1. Delivery of the Social Mobility Employer Index

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027
• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports
• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey
• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility

2. Stakeholder management and customer service

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently
• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI
• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets
• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility

3. Quality standards

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI
• Support the annual evaluation of the SMEI and its impact on employer-led social mobility
• Support colleagues to prepare for meetings and events about workplace social mobility, by sharing insights, knowledge and information

4. Systems and…