Enrollment Outreach Officer

Enrollment Outreach Officer

Join GEDU Global Education as an Enrollment Outreach Officer. The role is based in Greenford within the Student Recruitment department. It is a permanent contract.

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Our vision is "Changing Lives through Education".

• Track enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students.
• Use various communication channels (phone, email, virtual platforms) to engage with prospective students and nurture leads.
• Offer advice and guidance on Student Finance and available financial support.
• Assist with special projects related to recruitment and enrolment management as needed.

• Sales Acumen:
  Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets.
• Communication
  
  Skills:
  
  The ability to effectively communicate with prospective students through various channels including in‑person interactions, phone calls, emails, and other platforms.
• Customer Service
  
  Skills:
  
  Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Active Listening:
  Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support.
• Closing
  
  Skills:
  
  Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.
• Time Management:
  Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal Orientation:
  Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and Persistence:
  Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets.
• Program Knowledge:
  Maintain in‑depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes.

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits:
  Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Other
Industry: Education

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.