Library and Outreach Assistant

Salary

£30,717 - £32,070 (pro rata) p.a. incl. London weighting

Permanent, 21 hours per week part time; 36 hours per week full time

Brent Libraries

Successful applicants will play a key role within a vibrant team, delivering high quality customer-focused services. This includes handling a wide range of library enquiries, signposting residents and customers to relevant council departments and external organisations, and designing and delivering engaging events and activities for children and adults. The role also involves working proactively in the community through outreach initiatives, promoting the full range of library services, and maintaining and enhancing an excellent and inclusive library offer across both physical and digital collections.

• Handle a wide range of library enquiries and signpost residents and customers to relevant council departments and external organisations

• Design and deliver engaging events and activities for children and adults, including class visits, children’s sessions and programmes for adults and families

• Work proactively in the community through outreach initiatives, promoting the full range of library services and extending the reach of the library to new audiences

• Maintain, enhance and promote an excellent and inclusive library offer, spanning both physical and digital collections, including community-led stock

• Deliver a varied programme of events and activities for all age groups, support services such as housebound provision, and ensure all customers are aware of and able to access the breadth of services available

• Engage library users of all ages and be active and visible on the library floor at all times, creating a welcoming and inclusive environment

• Strong interpersonal skills and a genuine passion for working in the library sector

• Confidence in promoting library services and delivering excellent customer service to a diverse range of users

• Experience in customer service desirable; confidence in using ICT

• Passion for books and reading essential; inspiration of a love of reading central to the mission

• Enthusiasm and experience in working with children and families encouraged

• Ability to design, lead and deliver engaging events and activities that are inclusive, creative and responsive to community needs

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support
  , including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

Brent Council values the diversity of its community and encourages applications from all sections of the community. We positively encourage all applicants to self‑identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding, and expect all staff and volunteers to share this commitment. Posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent is confident employment for people with disabilities, including “non‑visible” disabilities and mental health conditions. Reasonable adjustments will be provided to meet recruitment processes.

Information may be shared with Cifas to prevent fraud or other unlawful conduct. The data protection rights of applicants can be found here.